Kenya Power has announced the commencement of an update exercise that targets all of its 7.4 million prepaid meters.
The firm says the update is part of an ongoing global exercise that targets all prepaid meters that use the Standard Transfer Specification (STS)- a universal method to transfer tokens to prepaid meters while ensuring the security of generated tokens.
According to the firm, any customer that fails to update their meters will not be able receive their tokens by close of August this year.
“All prepaid meters that will not have been updated by the deadline date will stop accepting the tokens after the deadline date. Because of this, we have put in place elaborate measures to ensure that all our customers are fully empowered and assisted in updating their meters to continue to enjoy our services,” said Dr Joseph Siror, Kenya Power Chief Executive Officer.
The power distributor now seeks to assist customers in updating the meters through a campaign dubbed ‘Update Token Meter Yako’.
“Customers will receive two codes from Kenya Power when they purchase tokens. They will be required to key the codes to their meter following the steps indicated in the SMS before loading the new token,” stated Siror.
“In other instances, the Company will send the codes directly to the customers who haven’t purchased tokens to notify them to update their meters. The process is simple and free,” he added.
The firm says the new update will not affect existing tokens that are already loaded into the meter.
However, customers are advised to load any previously purchased tokens before updating their meters as failure to do so will render them invalid.
